Terms of Services

Please read the following Terms & Conditions (“Terms”) carefully before using https://pivro.com or any other subdomain of pivro.com (“Service”, “our website”, “Software”) brought to you by Pivro Ltd. (“us”, “we”, “our”), a private limited company registered in England and Wales under the company number 11686083 of registration address 184 Henleaze Road, Bristol, England, BS9 4NE. Registered ICO data controller with license number ZA539613.

The Terms & Conditions stated below apply to every visitor of our website, all users, and any others who have access to or use our website, either during a free trial period or as a registered subscriber.

By using our website you are agreeing to comply with the Terms & Conditions. If you do not agree with these Terms you are not permitted to access or use our website.


1. Free trial

Signing up for a 14-day free trial on our website, you will choose a payment cycle, you must enter your chosen payment method and contact details. Your payment details will be held securely by Stripe, our payment partner. You can add, remove, and change your payment details after signing up under >billing >subscription settings.

Free trials are strictly limited to one per person. If you wish to continue to use our website after the free trial period has ended you must pay for a subscription. Using more than one email to set up several free trials is not permitted.

You may cancel your trial at any time during the 14 days. You may change your chosen subscription cycle at any time during the 14 days.

2. Subscription start & renewal

Exactly 14 days after the start of your free trial a paid subscription will be charged to your stored default payment method.

Your subscription will automatically renew at the end of your payment cycle.

If payment is unsuccessful, we will attempt to charge your payment method a further 4 times over the next 7 days, if none of these attempts are successful you will lose access to your account immediately upon the final failed attempt.

3. Subscription cancellation

All subscriptions, either monthly or annually do not have a contract attached. You can choose to cancel at any time, you will have access to your account until the end of the presently paid-for payment cycle, after which your access to the Website will become restricted.

It is entirely your responsibility to cancel your subscription prior to the end of your current payment cycle. No refunds will be due in the case of remaining unused/unwanted access to Pivro Ltd..

Fee Changes

Pivro Ltd. may, at any time and, in its sole discretion, modify subscription fees. Any Subscription fee change will become effective at the end of the then-current payment cycle.

Pivro Ltd. will provide you with reasonable notice of any change in subscription fees, giving you an opportunity to cancel your subscription before such a change becomes effective.

Your continued use of our website after the subscription fee change comes into effect constitutes your agreement to pay the altered subscription amount.


When signing up to our website, you must provide us with authentic, and current information. Failure to do so may result in the termination of your account.

You must treat your password as confidential. You are responsible for ensuring your password remains private. You must not disclose this password to any third party. If you are aware or suspicious of a breach of security or unauthorized access to your account, you must notify us immediately.

You hold the responsibility to update your user profile and Company details within your account.

Each individual user may hold only one Pivro account.

Marketing Software

You have the option but, not the obligation to send physical letters to properties through the Software.

You will be liable to pay for any letters you decide to send.

Pivro Ltd. does not take responsibility for the content or quality of any letters you send.

You hold the responsibility of who you choose to send letters to and the responsibility to ensure that the mailing address is correct.

Property information & use of

Pivro Ltd. makes every effort to ensure that the property addresses displayed on our website are correct, we use proprietary algorithmic processes and are cross-referenced with HM land registry, the Royal Mail post office and several other data sources which are all publicly available. However, in the rare occurrence where information is supplied incorrectly, it results in incorrect property addresses being provided. Pivro Ltd. does not take responsibility for any inconvenience caused or for any incorrect display of property addresses.

Property data such as, but not limited to sold prices, price reductions, equity values, and time on the market is gathered from publicly available sources, therefore, we cannot be held responsible for any incorrect data provided.

You have a responsibility to use provided data sensibly and in line with the Data Protection Act 1998/GDPR. You must be registered with the information commissioner’s office if you are to use or hold this data.

Confidential Information

You acknowledge and agree that the Software constitutes a valuable proprietary product of Pivro Ltd. and that the Software, together with the Terms of this Agreement, shall constitute “Confidential Information.”

You will take reasonable steps to ensure that the Confidential Information is not used or disclosed without prior written consent from Us. You will not permit any third party access to, in any manner, the Confidential Information.


We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use Pivro Ltd. will cease immediately.


All payments to Pivro Ltd. are non-refundable, except when required by law.


You agree to defend, indemnify and hold harmless Pivro Ltd. and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of our website, by you or any person using your account and password, or b) a breach of these Terms.

Limitation Of Liability

In no event shall Pivro Ltd., nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.


Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

Pivro Ltd. its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure, or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components, or d) the results of using the Service will meet your requirements.


Without limiting the generality of the foregoing and notwithstanding any other provision of these terms, under no circumstances will Pivro Ltd. ever be liable to you or any other person for any indirect, incidental, consequential, special, punitive or exemplary loss or damage arising from, connected with, or relating to your use of the Service, these Terms, the subject matter of these Terms, the termination of these Terms or otherwise, including but not limited to personal injury, loss of data, business, markets, savings, income, profits, use, production, reputation or goodwill, anticipated or otherwise, or economic loss, under any theory of liability (whether in contract, tort, strict liability or any other theory or law or equity), regardless of any negligence or other fault or wrongdoing (including without limitation gross negligence and fundamental breach) by Pivro Ltd. or any person for whom Pivro Ltd. is responsible, and even if Pivro Ltd. has been advised of the possibility of such loss or damage being incurred.

Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, you must stop using the Service.

Limitation of liability

Pivro Ltd. is not responsible for the legality of the contracts that we provide on our platform, users are urged to have them legally vetted themselves before sending any.

No reliance on information

The content on our website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our website.

Although we make reasonable efforts to update the information on our website, we make no representations, warranties, or guarantees, whether express or implied, that the content on our website is accurate, complete, or up-to-date.

Third-party links and resources on our website

Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources. We accept no responsibility for the content of websites linked on our website. Such links should not be interpreted as endorsements by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Linking to our website

You may link to our website provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists. Our website must not be framed on any other website. We reserve the right to withdraw linking permission without notice. If you wish to make any use of the content on our website other than that set out above, please contact us.

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